FAQ
How do I get started?
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How can I test out Hamac reusable nappies
You have a variety of options:
You can try Hamac nappies before you buy through one of our hire partners to get you off to a smooth start.
Some associations and shops also run demonstration workshops. Just follow us on Facebook for upcoming dates.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What do I need to get started?
From birth to potty training, you'll need 3 sizes of Hamac reusable nappies for your child, which may vary depending on their body shape.
We recommend around 5 nappies in every size.
How many reusable nappies you need depends mainly on how many nappy changes you do in a day, how old your little one is, how often you do laundry and which nappy model you choose (classic or T.MAC).
You also need a dozen or so reusable inserts per size.
Generally speaking, you can use a classic Hamac nappy twice before washing it because if it's just wee you can simply rinse the pouch and reuse the nappy for the next change.
You can use T.MAC pants 3 times before washing them because you can reuse the nappy with a clean pouch. People tend to use a T.MAC pouch twice before washing it, just like a classic Hamac nappy.
Here's a recap of what you need if you do your laundry every 2 days:
Classic Hamac nappy
Size XS: 6-7 nappies, 12-14 S1 reusable inserts
Size S: 6-7 nappies, 12-14 S1 reusable inserts
Size M: 5-6 nappies, 10-12 S2 reusable inserts
Size L: 5-6 nappies, 10-12 S2 reusable inserts
For size XL, it depends on usage:
- for a daily use for a well-built child: 4-5 nappies, 10-12 S3 reusable inserts
- if you use it more for nights: 2 nappies, 4 S3 reusable inserts.
Two-part T.MAC nappy
Size S: 3-4 pants, 6-7 T.MAC, 12-14 S1 reusable inserts
Size M: 2-3 pants, 5-6 T.MAC, 10-12 S2 reusable inserts
Size L: 2-3 pants, 4-5 T.MAC, 10-12 S2 reusable inserts
For size XL, it depends on usage:
- if you use it like a size L nappy for a well-built child then you need the same gear as a size L (get S2 inserts)
- if you use it more for nights, you just need 1 pair of pants and 2 T.MAC pouches with 4 S3 night inserts.
Can't find the answer to your question? Please get in touch with us on
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Which model should I pick?
The classic nappy is a ready-to-use reusable nappy: the colourful pants are attached to the waterproof pouch containing the insert.
Pop the whole nappy in the washing machine as soon as the pouch is dirty.
It's a similar system to a disposable nappy. You need 5-6 nappies per size to keep things on an even keel.
Go for a classic nappy if you want minimum faff and maximum variety so your little one makes a fashion statement in their nappy.
The T.MAC nappy is a two-part system: the colourful pants can be separated from the waterproof pouch which the insert slots into. You can put the pouch on and take it off in one go so you only wash the dirty part.
This system is even more eco-friendly as it means you separate the dirty part from the clean part and only wash the dirty pouch. You can then reuse the clean pants.
That means less laundry and more cash in your pouch as you only need 3-4 pants and 5-7 T.MAC pouchs to stay on top of things.
Go for the T.MAC nappy if laundry isn't your thing! If you're still undecided, take a look at the comparison user guide to help you choose between the 2 models!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What sort of insert should I get?
We provide several types of reusable inserts:
- The "standard" insert provides 3-4 hours of absorbency.
It comes in organic cotton (natural fibres, dry in 12 hours) or microfibre (polyester, almost dry after spin drying, dry in approx. 5 hours in the open air).
Naturally, both are Oeko Tex 100 Class 1 certified.We've produced a Life Cycle Analysis for both absorbent materials, you can use our calculator to assess your impact!
- The microfibre or organic cotton booster can be used in the swim nappy or placed on top of a standard insert to boost absorption for super soakers.
- The special night insert in microfibre is extra thick. It provides long-lasting absorption for nights, naps and loooooong car journeys. It provides around 6-7 hours of absorption.
Last but not least, our disposable inserts come in handy with the Hamac nappy when you're away from home, on an outing or visiting friends. Because there are things that even Mary Poppins' bags can't contain ;-). They provide around 2 hours of absorption.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Which size should I get?
Don't panic, it's as easy as choosing babygrows! There are two things to remember: they need to stay in place and be comfortable. You'll find the right size for your child in the graphic below.
If your baby's between sizes then keep your cool: just get the bigger size! They'll have it for longer.
When the products arrive, try the nappies on your child before washing them so you can return and exchange them if necessary. We can't exchange them once they've been washed.
To choose the insert size:
- Size 1 inserts suit size XS and S nappies
- Size 2 inserts are for size M and L nappies
- Size 3 inserts are for size XL nappies
We almost forgot: Hamac nappies fit snugly on your baby's bottom. No need to get your little one a whole new wardrobe!
To help you get everything you need (number of nappies/sizes, number of required inserts etc.), check out the reusable nappy accessories!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What age can I start using Hamac reusable nappies?
Hamac reusable nappies are suitable from birth because the tiniest little bottoms deserve the best ;-)
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Is there an age limit on Hamac reusable nappies?
Your children can wear Hamac reusable nappies until they're potty trained. Our XL nappies are ideal for bigger kids weighing 13-20kg!
When it's time for potty training, our pull-on briefs and boxers are available for ages 2-4 (10-16kg) and 4-6 (13-20kg).
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Do I need to use 100% reusable or disposable inserts?
Whichever you like: we're not here to force one system over another on you but you can assess how your decisions affect the planet using our online calculator ;-).
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Composition
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What are Hamac reusable nappies made of?
The reusable pants are in Meryl® microfibre (86% polyamide/14% elastane) which easily wicks moisture, dries faster and stops skin getting cold. The Hamac pouch (wrap) is in breathable and waterproof polyurethane. The inserts are made of organic cotton or polyester microfibre. The protective liners are in 100% biodegradable cellulose fibres.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Do your Hamac nappies contain any toxic substances?
We want the best for your children's bottoms: our Hamac reusable nappies are obviously toxin-free.
All our fabrics and products are certified Oeko Tex Standard 100 Class 1. It's the strictest label and guarantees fabrics are harmless to baby's skin, be they natural or synthetic.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Are your nappies organic?
Organic is a farming method. That means only farmed products can be organic. For example, our cotton inserts are organic. Since our nappies are made from microfibre, they cannot be organic by definition. However, they are certified Oeko Tex 100 Class 1, the label guaranteeing fabrics are harmless to baby's skin. If you want to compare the environmental impact of disposable and reusable nappies, come this way.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
How to use
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How do I put on a Hamac reusable nappy? (with explanation for each model)
Fold the width of the insert in 3 to slip it into the waterproof inside pouch. The beige side of microfibre inserts sits against your baby's bottom.
You can use a disposable protective liner on top of the inserts and throw the poo straight in the toilet or bin.
Place the folded or unfolded liner on top of the insert with the edges tucked into the pouch. Ensure that the liner doesn't hang over the pouch as it can cause leaks.
If the pouch's gussets are nice and flat then the nappy's ready to go.
These gussets will naturally sit in your one's groin (you know, the fold between their little thigh and crotch :)) to stop the nappy leaking. Don't worry if the internal grey pouch hangs outside the nappy but don't try to stretch the gussets to cover baby's bottom as that's when leaks happen.
Have we lost you? : check out the user guide with a video tutorial for further information!
What sets the T.MAC nappy apart: it acts like a regular nappy. You just have to add an extra move to put the nappy on and take it off. Put the T.MAC tabs into the appropriate orange zones to slot the T.MAC pouch into the nappy. Size M, L, XL pouchs are asymmetrical, they're wider at the back than the front: there's a size label under the seam so you know which is the back of the nappy.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How do you remove a Hamac reusable nappy? (with explanation for each model)
Just take the nappy off. Once the nappy's off, grab a clean corner of the protective liner and remove it from the pouch. If the liner has only come into contact with wee then you can wash it 2 or 3 times in the machine. If there's a little poo on it then just throw the liner and its contents straight in the bin.
If you use a microfibre or organic cotton insert, remove the insert, pop it in the laundry bag provided and wash it with the rest of your laundry.
If you use a disposable insert, remove it and throw it in the bin.
Put the classic nappy in the laundry bag with the rest of your laundry. If you've chosen the T.MAC nappy, remove the nappy pouch and put it in the machine. If the nappy isn't soiled then keep it for future use.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How to you put the liner on? (disposable or reusable)
Place the folded or unfolded liner on top of the insert with the edges tucked into the pouch. That way you'll be able to grab a clean corner to remove the liner. Ensure that the liner doesn't hang over the pouch as it can cause leaks.
If you're breastfeeding then don't put a liner on until you're weaning as breastfed babies' soft stools can coat the liner and cause leaks.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How often do you need to change the Hamac reusable nappy?
Hamac reusable nappies have a patented anti-leak system and provide around 3.5 hrs of absorption.
They're slightly less absorbent than disposable nappies because they don't contain super-absorbent gel... so they don't contain any endocrine disruptors or chemicals either (now that's turned your frown upside down!)!
The night insert keeps your child dry for 6-7 hours depending on the child. You can use it with a booster depending on how much absorption you need or if you're one of the lucky parents whose children are good sleepers.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Do Hamac reusable nappies leak?
The Hamac nappy does leak but only accidentally on purpose ;-).
It only leaks when your child isn't changed often enough, it's the wrong size, it's poorly positioned, the inserts clog up with use or the pouch is damaged. Basically, with a teensy bit of attention, it won't ever leak, promise.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What do I do if it leaks?
If your nappy leaks regularly then here's a list of things to check.
- How often you change the nappy
Hamac nappies are slightly less absorbent than disposable ones. That's normal because they don't contain the super-absorbent gel that's also super-irritating for your baby's bottom and the planet! After about 3 hours or maximum 3.5 hours, the insert is soaked and your child isn't dry anymore.
The night insert provides 6-7 hours of absorption. If necessary, you can make the nappy more absorbent with a booster. It's a great solution for long naps or long nights, woodland walks or holiday journeys.
- Size
The nappy won't work at its best if it's too small or too big. The right nappy is one that fits on the waist, is flat on the groin and comes up to the lower back. You should be able to fit a finger between baby and their nappy: no need to squeeze their tummy in!
- Position
The gussets should face into the nappy, be flat and snug around the groin. You shouldn't be able to see them from the outside. The nappy should be snug around the groin and not restrict your child's movements.
It's fine if the grey pouch hangs over the colourful nappy, it's part of the anti-leak system. You mustn't stretch it to cover your child's bottom.
- Clogged inserts
Now you've nailed the size and position, it's time to check how absorbent your reusable inserts are: pour a trickle of water onto a dry insert. If the water absorbs quickly then the insert is fine; if the water beads on the fabric surface, the insert is clogged up with detergent, wee or limescale residue.
Check the products you use to change nappies (lotion, cream) or wash inserts (detergent, laundry balls, softener etc.) Take a look at the list given below of detergents recommended by parents to see if yours is on the list.
Here's how to clean the inserts: wash your reusable inserts on a 60°C cycle with 2 or 3 tablespoons of soda crystals in the drum and 30ml of white vinegar in the softener drawer. Be warned, soda crystals and bicarbonate of soda are two different things! If your inserts are heavily clogged up, soak them in a basin filled with 2-3l of boiling water with soda crystals overnight (max. 5 inserts so the soda can do its job) then rinse them and wash them once on a 60°C cycle.
- Condition of the pouch
If the pouch "drips" when you put water in, it means the nappy is no longer waterproof which explains the leaking! Call us on +33 (0)1 42 00 61 49 or email contact@hamac-paris.com.
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My inserts aren't very absorbent anymore, what do I do?
Hard water, limescale, bio detergent or using a softener can gradually fur up the fibres in reusable inserts making them less absorbent and prone to leaking.
Every two months, wash your reusable inserts on a 60°C cycle with 2 or 3 tablespoons of soda crystals in the drum and 30ml of white vinegar in the softener drawer. Be warned, soda crystals aren't bicarbonate of soda.
Has it worked? Pour a trickle of water onto a dry insert to check your reusable inserts are absorbing liquid. If the water absorbs quickly then great, the insert is working!
If the water beads on the surface then you have 2 options:
- soak inserts in boiling water with soda crystals overnight. Make sure the soda crystals are mixed into the water properly and follow dosage instructions on the box. Then rinse in clean water and machine wash. Don't put any more than 5 inserts in a bucket/basin at the same time: there must be enough room for the soda crystals to do their thing. Then rinse them and machine wash at 60°C.
- wash your inserts on a 60°C cycle with soda crystals (2 or 3 tablespoons) in the drum and white vinegar (approx. 30ml) in the softener drawer.
These methods should restore your inserts to their former absorbent glory. If not, please email us at contact@hamac-paris.com.
However you must never use this method to wash your Hamac reusable nappies: white vinegar and soda crystals could damage the gussets and pouch fabric.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Can I use cream or lotion?
We recommend only using cream if your child has irritated skin. It's often very greasy and stops the skin from breathing as well as leaving an oily film on reusable inserts which makes them significantly less absorbent and can cause leaks.
If you put cream on your child's bottom, protect the reusable insert with the protective liner or use a Hamac disposable insert.
Lotion is fine if you only use a thin layer of it with the protective liner. You may have to check the lotion doesn't affect how absorbent your inserts are.
A quick reminder: nothing beats water and a little soap for cleaning baby's bottom :). It's easy, cheap and hygienic!
If you use reusable wipes and lotion, don't wash them at the same time as your inserts as you may clog them up!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How do you use Hamac reusable nappies at night?
We've designed a night insert that provides 6-7 hours guaranteed absorption. You just have to pop it in the pouch like a regular insert. If your child is a super soaker or a long sleeper then you can make the nappy more absorbent with a booster.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Are Hamac nappies suitable for breastfed babies?
Hamac nappies are suitable for breastfed babies if you change their nappies regularly.
Breastfed babies' stools are very liquid and can cause leaks in reusable and disposable nappies alike. We recommend not using the reusable protective liner if you're breastfeeding as their soft stools can coat it and cause leaks.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Why do you need to wash inserts before use?
New reusable inserts are covered in an oil-based protective film to keep them absorbent. Urine goes through the protective liner, coats it and then it's chaos!
Organic cotton inserts:
New organic cotton needs to be degreased. Boil water. Pour onto inserts in a basin. Add 3 tablespoons of soda crystals and leave overnight. Soak no more than 5 inserts a time for best results. Rinse thoroughly in clean water then wash at least twice on a 40°C or 60°C cycle.
Microfibre inserts:
To achieve the ultimate in absorption for microfibre inserts, wash them 5-10 times with the rest of your family's laundry.
Please follow the care instructions, especially advice about which detergents to use if you want your inserts to stay dead certs.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Wearing Hamac nappies
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Are Hamac reusable nappies comfortable for my baby?
Hamac nappies are designed to be like your baby's second skin. They're super-slim and snug with the ultimate in comfort for our budding little adventurers.
You can count on the T.MAC model whose pouch features tabs: they're super-stretchy and won't hurt your child in any way.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Are Hamac reusable nappies good for motor skills?
Hamac nappies are designed to be like your baby's second skin. They're super-slim and snug: ideal for first steps, gym sessions and crawling races...
Over a hundred nurseries have been using them on a daily basis for the last 10 years and they all say the same: the children are just as active in Hamac reusable nappies!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Do Hamac reusable nappies look bulky?
Hamac nappies are snugger than other reusable nappy systems. No need to get your little one a whole new wardrobe!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Washing
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How do I wash Hamac nappies?
We always strive to reduce our impact on the planet so here are some ideas to make part of your routine:
• If the Hamac pouch isn't dirty (whether it's removable or not), you can just rinse it in soap and water and leave it to dry then reuse the nappy later.
• All the parts on the classic Hamac and 2-part T.MAC nappies are machine washable at 40°C. The inserts are machine washable at 60°C but they're fine washed with detergent at 40°C. In the event of nappy rash or to unclog your inserts, wash them at 60°C for a real deep clean.
• We highly recommend you avoid putting nappies in the dryer as it causes textiles to age prematurely. On the other hand, you can put reusable inserts in the dryer. It's even better as the dryer tumbles the laundry and opens up the fibres making reusable inserts more absorbent.
• We highly recommend you avoid using softener, soapnuts and glycerin-based bio detergent (e.g. Savon de Marseille) to wash inserts: they fur them up and make them less absorbent. Non-bio detergents are best.
• We recommend washing your nappies with similar colours.
• Don't use products containing alcohol, solvents, disinfectants, bleach or abrasive products (e.g. household bleach or chlorine); they damage the pouch and may make it permeable. Rule out any detergent containing bleaching agents, optical brighteners, over 5% polycarboxylate or phosphonates and over 5% fragrance.
Use a gentle cycle (600-800 spins/minute) when you wash your Hamac reusable or T.MAC nappy.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How/where do I store dirty nappies?
Ideally you should always have a nappy ready to go with the insert in the pouch. What with babies who've mastered the art of peeing between changes, it's a case of fail to prepare and prepare to fail! You can store other clean nappies and inserts near the changing table.
When the nappy (or pants and pouch for the T.MAC system) or insert are dirty, you can store them in a bucket or wet bag for 48 hours.
You can put a few drops of essential oils on a reusable wipe and pop it in the bucket or spritz it with essential oil spray.
That said, it's best not to soak them in water, detergent or essential oils before washing as there's a serious risk you'll damage the nappies and inserts.
The best thing is to wash nappies and inserts every two days. It isn't hygienic to store them any longer than that and bad odours may appear, with or without essential oils. That's right, even with reusable nappies, your baby's poo still won't smell of roses ;-).
Be warned, don't store red/orange/pink nappies with inserts. The wee soaked into the inserts may cause these colours to fade.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Which cycle can you wash nappies on?
All the parts on the classic Hamac and 2-part T.MAC nappies are machine washable at 40°C. The inserts are machine washable at 60°C but they're fine washed with detergent at 40°C.
Remember: the lower the temperature, the better for the planet!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Which detergent do I use?
The idea is to avoid products that damage the nappy or clog the inserts.
As a general rule, avoid any detergent containing Savon de Marseille. If you're a pro at homemade detergent then you'll have to put it to one side when it comes to washing your nappies. The same goes for soapnuts. They may clog up the inserts and make them water-resistant.
Also avoid any detergent containing bleaching agents, optical brighteners, solvents, disinfectants, over 5% polycarboxylate or phosphonates and over 5% fragrance as you may wear out your nappies before their time.
You can use our stain remover soap to remove stains but don't hand wash nappies or pouches entirely as you may damage the pouchespouches.
Here's a sample list of detergents approved by Hamac expert parents:
• Rainett Aloe Vera liquid detergent (but don't get the Savon de Marseille one or the "Fraîcheur et éclat du linge" version which contains optical brighteners)
• Soapix liquid detergent or washing powder
• Body Nature liquid detergent or washing powder
• Ecodoo lavender liquid detergent (not the hypoallergenic one with Savon de Marseille)
• Hypoallergenic Etamine du Lys (not the regular one)
• Nuncas liquid detergent
- Eco-friendly detergent Pimpant, eco-friendly DIY detergent kit
/!\Detergents on the naughty list with previous convictions for damaging reusable nappies or clogging up inserts
• Arbre vert
• Ariel liquid or powder
• Biovie
• Biotop
• Magnetic laundry balls and Biowashballs (clog up nappies with urine residue)
• Carrefour Ecologique liquid detergent
• Ecodoo washing powder or hypoallergenic Ecodoo liquid detergent
• Ecover
• Regular Etamine du Lys
• Harmonie Verte
• La vie claire
• La Droguerie Ecologique
• Le Chat Sensitive, Le Chat bébé, le Chat Expert, Le Chat Paillettes and Le Chat Eco Efficacité
• Leclerc Eco + and Leclerc Uni Vert liquid detergent
• Monoprix liquid detergent
• Soapnuts
• Popotin
• Sanytol
• Savon de Marseille soap flakes
• Skip liquid detergent
• Sonett
• Stanhome
• X-tra liquid detergent or washing powder
These lists are updated on a regular basis following feedback from parents who use our nappies, feel free to contact us if you encounter any issues with certain detergents or if you're particularly happy with a brand.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How do I dry the nappies?
Spin drying nappies is a big no-no but don't worry! They air-dry quickly. Spin drying makes textiles age prematurely. On the other hand, you can put reusable inserts in the dryer. It's even better as the dryer tumbles the laundry and opens up the fibres making reusable inserts more absorbent.
Use a gentle cycle (600-800 spins/minute) when you wash your Hamac reusable or T.MAC nappy.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What do I do if the nappy is dirty?
To avoid stubborn stains, rinse the pouch before putting it in the wash and wash all the nappy parts within 48 hours.
Stain remover soap works wonders at removing organic stains: rub the stain, leave for 15 minutes, rinse then wash with your laundry.
You can also use ox gall soap available in your favourite organic supermarket or online.
Otherwise, come summer, the sun will take care of removing stains on reusable inserts without you having to rub them! If you live somewhere hot like the south of France then make the most of your sunshine stain remover!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Hygiene
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Are there still any germs after washing?
Bacteria tests conducted by the ADEME (French agency for ecological transition) found that machine washing with detergent at 60°C kills germs and bacteria: nappies and inserts are clean after every wash and ready to go on a new adventure even if you have some stubborn little stains.
Using Hamac reusable nappies has also been approved by maternal and child welfare doctors and staff at countless nurseries who use Hamac on a daily basis.
Hamac nappies don't smell if they're regularly machine washed. Here are some things to do if you notice bad odours on your inserts or nappies:
- Rinse inserts to remove wee before storing them ready for the next time you do the laundry.
- Make sure you wash dirty nappies and inserts within 48 hours.
- You can spin dry your inserts if you live in a very damp climate.
- Urine residue may get trapped in the nappy's gussets and give off a smell of ammonia. A 60°C cycle should get rid of it.
- If your inserts smell bad, give them a deep clean at 90°C from time to time.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What if baby has nappy rash?
If you usually put nappies on a 40°C cycle then wash them at 60°C to remove any urine residue that may be trapped in the gussets. As for inserts, give them a real deep clean on a 90°C cycle.
Try changing your little one's nappy more often if they have nappy rash: their stools and urine irritate them and are particularly acidic when they're teething or weaning. We also recommend not reusing the protective liner during this time if you usually do.
To speed up the healing process, clean your baby's bottom with micellar water, preferably organic, or oleo-limestone ointment and let your baby run around bare-bottomed whenever you can!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Is baby allergic to Hamac reusable nappies?
All our products are Oeko Tex 100 Class 1 certified to take care of baby's skin: no toxic substances are used to make, dye or manufacture them.
So you can use the Hamac reusable nappy with peace of mind for your child's bottom, with reusable or disposable inserts.
A hundred nurseries and maternity wards use Hamac nappies on a daily basis. Their use has been approved by maternity and child welfare doctors. Several parents have even told us that their child's nappy rash cleared up within days of using Hamac nappies.
Obviously your baby's bottom might get a little rash when they're teething: it has nothing to do with the nappy you're using and will clear up in a few days!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Travel
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What do I do if I'm away from home?
If you're not home or don't have a washing machine then you can use Hamac nappies with disposable inserts.
Remember to take one or two spare clean nappies with you.
You just need to put the disposable insert in the bin and rinse the internal pouch if it's just wee so you can reuse the nappy the next time you change baby.
Reusable nappy experts even use their reusable inserts out and about: a night insert for a long walk, a wet bag to carry dirty inserts, a few spare inserts and you're good to go!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How do I travel with Hamac reusable nappies?
Don't worry, you don't need any special gear! Hamac nappies are as easy to use at home as they are on the move.
The nappies and inserts can be hand-washed in hot water and detergent.
You may want to take some disposable liners along with your regular gear just in case you can't do any laundry but you'll have to change baby after 2 hours because disposable liners don't last any longer than 2 hours.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Childcare
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How do Hamac reusable nappies work with nursery?
You can ask the staff at nursery if they know about reusable nappies and agree to use them with your child.
If they do, provide a day's worth of clean inserts and nappies in the morning: 4 nappies that are ready to go with their insert and liner should be fine.
Ask staff to throw the liner away once the nappy is dirty and maybe rinse the inserts and nappies before putting them in a wet bag.
You can pop it all in the machine when you get home or the day after.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How do Hamac reusable nappies work with childminders?
You can ask your childminder if they know about reusable nappies and agree to use them with your child.
If they do, provide a day's worth of clean inserts and nappies in the morning: 4 nappies that are ready to go with their insert and liner should be fine.
Ask them to throw the liner away once the nappy is dirty and maybe rinse the inserts and nappies before putting them in a wet bag.
You can pop it all in the machine when you get home or the day after.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Swim nappies
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What's the anti-leak system?
Hamac's swim nappy is designed to avoid little accidents in the water and ensure everything stays inside the pouch with its patented anti-leak system.
The reusable insert keeps your child dry for 1 hour out of the water, before or after a dip. You can remove the insert just before going for a dip so it doesn't soak up the pool or sea water and swell up. It doesn't affect the swimsuit's water-resistance.
The swim nappy dries very fast so there's no risk of your little swimmer getting cold.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Which size should I get?
Here's a weight-age size guide to help you choose the right Hamac swim nappy for your child:
- 6 months: 3-7kg
- 12 months: 5-11kg
- 24 months and over: 8-16kg
Hamac's swim nappy is designed to fit snugly like a super-comfortable second skin.
If you can't decide between 2 sizes, go for the size up as it will last longer and you'll just need to tighten the velcro for a snug fit.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What are the must-have accessories?
You just need one swim nappy as it dries fast. It comes with a reusable pouch to keep the wet swim nappy and a booster to soak up wee out of the water. It's absorbent for 1 hour so you can buy a few spares for a day at the beach.
Just remember, in the water, you only need the swim nappy.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Are swim nappies suitable for baby swimming lessons?
The Hamac swim nappy is ideal for baby swimming lessons and lots of water babies love them!
No need to put the little insert in during the lesson in the water.
Here's the swim nappy user guide.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Is the swim nappy suitable for sensitive skin?
We use soft and breathable fabrics to take care of baby's skin: no toxic substances are used to make, dye or manufacture them. So you can use the Hamac swim nappy without irritating your baby's bottom.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Do I need to leave the insert in whilst baby's in the water?
You can leave the insert in during your swim but it's not much use: it's not essential to the anti-leak system. The insert will soak up the water, get heavy and wet after a swim.
If you like, you can pop a disposable protective liner on top of the mesh to make it easier to wash the nappy in case of little accidents: it doesn't disintegrate in the water and you can throw it in the bin along with any magical swim poo!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What if there's a little accident?
Take your child out of the water and change them as soon as you see the swim nappy is full. You can throw the swim poo in the toilet, rinse the nappy in water and put it back on. It's even easier if you've used a protective liner.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How do I wash the swim nappy?
Easy peasy. Use non-bio detergent, preferably powder. Avoid products containing alcohol, solvents, disinfectants, bleach or abrasive products. You'll find a list of recommended detergents above.
You can wash all the swim nappy parts at 40°C or 60°C with similar colours.
Put your machine on a gentle spin cycle (800 spins/min) so as not to damage the nappy.
Avoid spin-drying swim nappies (they dry quickly in the open air) but you can spin-dry reusable inserts.
You can wash protectiver liners 2 or 3 times in the machine as long as they've only been peed on.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Manufacture and certifications
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Where are Hamac reusable nappies made?
Hamac's products are made in France: in Brittany and the Loire Valley!
We want the best in French artisan expertise and have been awarded the Origine France Garantie label.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Where is the packaging made?
Our packaging comes from sustainably-managed forests certified by the FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification).
We use plant-based ink.
We print our packaging at an Imprim'vert-approved printer meaning they adhere to an eco-friendly policy. Our packaging is recyclable.
We're (googoo) gaga about the environment!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What does Oeko Tex standard 100 mean?
Our reusable nappies and swim nappies are Oeko Tex® 100 Class 1 certified. That means they don't contain a single chemical that could harm baby or the environment. That's a guarantee! Behind the slightly complicated technical term is a whole raft of very strict specifications drawn up by a committee of independent experts based on scientific data. "Class 1"? It's just the name for the textile category specific to babies. It basically means our nappies pose no risk when they come into contact with your baby's skin.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Origine France Garantie label
Hamac's products are made in France, in Brittany and the Loire Valley.
We want the best in French artisan expertise and have been awarded the Origine France Garantie label.
This label guarantees at least 50% of the product's added value is earned in France and its main features come from France.
What does that matter? It helps us restrict how many miles the nappies travel, reduce their impact on the environment and safeguard employment in the French textile industry. That's right, made in France does exactly what it says on the tin!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How about the patent number?
It helps find the matching patent filed at the French patent office. The patent number appears next to the Hamac nappy and swim nappy composition on the back of the packaging. The original is always better than the copy don't you think?
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What's Eco TLC?
Eco TLC is the eco-friendly organisation in charge of the textile industry's recycling. We contribute to the organisation to support research into recycling solutions.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
Purchase
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Where do you buy Hamac nappies?
You can take the plunge on our online shop or at one of our retailers.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Payment method
You can pay for your purchases on our online shop by:
- Secure card payment
- Paypal
- In 3 interest-free installments when you spend between 150 € and 450 €.
A third of the amount is debited the day you place your order, the next installment comes 30 days later and the last one 60 days later.
See our terms and conditions for further information.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Delivery
View the "Delivery info" page for further information.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Returns
You can return your order to the following address for an exchange or refund within 30 days:
Logisseo-HAM
28 Boulevard Gaston Birgé
49100 Angers
FranceReturned goods must be new, complete and in their original packaging with the delivery note (or at least the order number and your contact details) otherwise we will not be able to refund or exchange your order.
For further information, contact our customer service at contact@hamac-paris.com
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Refund
You can return your order to the following address for an exchange or refund within 30 days:
Logisseo-HAM
28 Boulevard Gaston Birgé
49100 Angers
FranceReturned goods must be new, complete and in their original packaging with the delivery note (or at least the order number and your contact details) otherwise we will not be able to refund or exchange your order.
For further information, contact our customer service at contact@hamac-paris.com
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Do you provide alternatives for teenagers and adults?
Our team has designed underwear for leaks for teenagers and adults. The brand is called Filigrame and available on this website.
Customer service
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Refer a friend
If you want to refer a friend, just visit "Refer a friend" in My Account and enter the email address of the friend/s you want to refer.
Your friend will then receive an email with a voucher for 8 € off their first order (min. order 25 €, exc. delivery).
Your friend will get 8 € off by entering your email address in the "Discount Code" box before placing their order.
Once your friend has ordered, you'll receive an email with a promotional code that you can use the next time you order. Maximum 5 referrals.
Now there's a happy nappy!
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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Loyalty
Every time you order with Hamac, you get loyalty points based on how much you spend: 1 Euro (exc. delivery) = 1 Hamac loyalty point.
Reviewing a product you've bought gets you 50 loyalty points with a maximum of 500 loyalty points (10 product reviews): how do you use the product, do you like it, who would you recommend it to? Your reviews can help undecided parents take the plunge so get involved!
Visit "Loyalty Points" on My Account to see how many Hamac points you have.
You can turn your loyalty points into money off your next order when you spend 40 € on the Hamac website:
- 125 points give you 5% off the entire website using the code 125BULLES
- 250 points give you 10% off the entire website using the code 250BULLES
- 500 points give you 15% off the entire website using the code 500BULLES
Once you've finished shopping, you can apply your discount by entering the appropriate code into the "Promo Code" box when you place your order.
These discounts cannot be used in conjunction with other online promotions on our website except for sale items during the official winter and summer sales.
You obviously earn more loyalty points on your new order!
Visit the "Loyalty Programme" page for full information.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How long does a Hamac reusable nappy last?
Some nurseries have been using Hamac's reusable nappies and inserts since 2010.
Being used in the community has enabled us to confirm how many washes Hamac products can withstand: in accordance with care advice for Hamac nappies and inserts, your nappies will last over 400 washes and your inserts will last over 600 washes... They'll last forever, almost! Like a terrycloth
If you decide to put your inserts in the dryer then remember that organic cotton inserts will wear out faster than microfibre ones because they take longer to dry.
If your nappies start looking tired after good and loyal service, send a little note to contact@hamac-paris.com and we'll send you a quote to replace pouches and velcro to restore your nappies to their former glory.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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How do I care for Hamac products to avoid premature wear and tear?
Here are some top tips to help your nappies last longer:
• If the Hamac pouch isn't dirty (whether it's removable or not), you can just rinse it in soap and water and leave it to dry then reuse the nappy later.
• You can wash all parts of Hamac classic nappies and 2-part T.MAC nappies at 40°C. You can wash inserts at 60°C but a 40°C with detergent works fine. In the event of nappy rash or to unclog your inserts, wash them at 60°C for a real deep clean.
• We highly recommend you avoid putting nappies in the dryer as it causes textiles to age prematurely. On the other hand, you can put reusable inserts in the dryer. It's even better as the dryer tumbles the laundry and opens up the fibres making them more absorbent.
• We highly recommend you avoid using softener, soapnuts and glycerin-based bio detergent (e.g. Savon de Marseille) to wash inserts as they fur them up and make them less absorbent. Non-bio detergents are best.
• We recommend washing your nappies with similar colours.
Don't use products containing alcohol, solvents, disinfectants, bleach or abrasive products (e.g. household bleach or chlorine); they damage the pouch and may make it permeable.
Rule out any detergent containing bleaching agents, optical brighteners, over 5% polycarboxylate or phosphonates and over 5% fragrance.
For further information, please see the list of detergents above.
Use a gentle cycle (600-800 spins/minute) when you wash your Hamac reusable or T.MAC nappy.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
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What if the nappy is damaged? (pouch, velcro, seam)
If the seams are looking unseemly then send photos to Hamac customer service at contact@hamac-paris.com: we'll tell you where to send your item for repair.
A ripped pouch may be caused by natural wear and tear after months of good and loyal service, harsh care products or there may be a manufacturing fault (it happens). Again, send a little message to contact@hamac-paris.com to tell us what's happened and how you care for your nappies (products and wash cycles). Please send us a photo of the nappy too.
We'll find a solution for you!
In the event of a manufacturing fault, we'll repair the nappy for free and return it to you.
Otherwise you can replace the pouch for 6 € if the nappy is dated within a year of the invoice or 8 € for France if it's older, 9 € for Europe and French overseas territories.
To order a repair for an old pouch, click here (8 € - mainland France) or here (9 € - Europe and French overseas territories)
Next, send your nappy and old pouches with your contact details to the following address: Génération Plume, 9, rue du Faubourg Poissonnière 75009 Paris.
We can mend your velcro if they're worn by harsh care products (or a manufacturing fault).
Send a little message to contact@hamac-paris.com to tell us what's happened and how you care for your nappies (products and wash cycles). Please send us a photo of the velcro too.
Otherwise you can order a repair for your velcro depending on your requirements:
- For Hamac to replace the small velcro, click here (5 € - mainland France) or here (6 € - Europe and French overseas territories)
- For Hamac to replace the main velcro, click here (4 € - mainland France) or here (5 € - Europe and French overseas territories)
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.
End of use
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Can I resell Hamac reusable nappies?
You can absolutely resell Hamac nappies on pre-loved sales platforms or Facebook buy and sell groups. They're very good resellers.
Can't find the answer to your question? Please get in touch with us on
contact@hamac-paris.com or on our contact form.